Terms of Representation

These Terms of Representation (“Terms”) set out the basis on which Bright Oak HR Consultancy (“Bright Oak”) provides immigration and mobility advisory services. By using our website, requesting an assessment or signing a service agreement, you acknowledge that you have read and accepted these Terms. If a signed service agreement conflicts with these Terms, the service agreement prevails for that engagement.

Our services may include eligibility assessments, pathway strategy, document preparation and review, application submission support, and case-status monitoring across the practice areas listed on this site. The precise scope, deliverables and timelines for your matter are defined in your written engagement. Services not expressly listed in that engagement (for example appeals, judicial review or representation before a tribunal) are outside scope unless agreed in writing.

A formal client relationship begins only when you have signed our service agreement and any required authorisation forms and have paid the applicable initial fee. Submitting an enquiry or Diagnostic Profile Audit form, attending an introductory call or exchanging messages does not by itself create a representation.

Visa, permit, residency and citizenship decisions are made solely by the competent government authorities, whose laws, quotas, selection criteria and processing times change frequently and without notice. We apply professional care and current published information to every case, but we cannot and do not guarantee that any application will be approved, selected for invitation, or processed within a particular timeframe. Any reference on this site to certainty, guarantees or success reflects our commitment to accurate, evidence-based advice and does not promise a particular result.

You agree to:

• Provide complete, accurate and truthful information and documents, and promptly tell us of any change in your circumstances.
• Disclose any prior refusals, removals, criminal records, health issues or immigration history relevant to your application.
• Respond to requests for information and documents within the timeframes we give you.
• Review all forms and submissions before they are filed and confirm in writing that they are correct.
• Meet all deadlines, attend required interviews, biometrics or medical examinations, and pay government and third-party fees directly or when due.

Misrepresentation or omission can result in refusal, bans or other serious consequences. Bright Oak will not knowingly submit false or misleading information and may withdraw from a matter if asked to do so.

We provide services in accordance with the professional-conduct requirements applicable to the licensed or registered advisers handling your matter in the relevant jurisdiction. Where a particular destination requires a licensed or registered representative, the application will be handled by, or under the supervision of, an appropriately authorised individual or partner firm.

Professional fees, payment milestones and any applicable refund terms are set out in your service agreement. Unless stated otherwise, professional fees are separate from government fees, biometric and medical costs, translation, credential-assessment, language-test and courier charges, which are payable by you. Fees paid for work already performed are non-refundable; any refund of unused fees will be determined under the terms of your service agreement.

We treat your information as confidential and use it only for the purposes of your matter, as described in our Privacy Policy. Confidentiality does not prevent disclosure to authorities or partners as needed to carry out your instructions, or where disclosure is required by law.

Some stages of an application depend on third parties, such as government agencies, visa application centres, employers, testing bodies and partner firms. We are not responsible for delays, errors, policy changes or decisions made by these third parties, although we will take reasonable steps to follow up on your behalf.

You consent to us communicating with you by email, telephone, SMS and messaging apps such as WhatsApp using the details you provide. Please keep your contact details current and tell us if you would like to limit a particular channel. Official updates on your case will be recorded in writing.

To the fullest extent permitted by law, Bright Oak’s total liability arising from any engagement is limited to the professional fees actually paid to us for the matter giving rise to the claim. We are not liable for indirect or consequential losses, loss of opportunity, or any loss caused by inaccurate or incomplete information supplied by you, changes in law or policy, or acts and omissions of third parties. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

Either party may end the engagement by written notice. We may stop acting if you fail to pay fees, supply required information, follow our advice, or if continuing would breach professional or legal obligations. On termination you remain responsible for fees for work completed and costs incurred up to that date, and we will return or retain your documents in accordance with applicable rules.

All content on this website, including text, graphics, logos and design, belongs to Bright Oak or its licensors and may not be copied, reproduced or republished without permission. Information on the site is general in nature and is not a substitute for advice on your specific circumstances.

If you are unhappy with our service, please tell us at inquiries@lightgoldenrodyellow-antelope-227932.hostingersite.com so we can address the matter promptly. We will acknowledge complaints in a timely manner and aim to resolve them fairly. This does not limit your right to approach a relevant regulator or professional body.

These Terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable therein, without prejudice to any mandatory rules of the jurisdiction in which a licensed adviser is regulated. The parties will first try to resolve any dispute through good-faith negotiation; failing that, the courts of Dubai shall have jurisdiction, unless your service agreement provides for a different forum.

We may amend these Terms from time to time. The version in force when you sign your service agreement applies to your engagement, and updated versions apply to later use of our website and new engagements.